Book Direct & Save Now Manage Booking Manage Booking

    Frequently Asked Questions

    Where can I find the best rates?

    Our best rates and promotions are available on our website http://istanbul.frasershospitality.com, or over the phone +90 212 373 6888 or via e-mail at sales.istanbul@frasershospitality.com.

    What kind of services and facilities do you offer?

    With 116 design apartments from spacious one-bedroom apartments to magnificent four-bedroom penthouse suites in Istanbul's prestigious Anthill Residence, Fraser Place is the accommodation of choice for anyone seeking a luxury hotel or serviced apartment in Istanbul.

    Spread out in stylish contemporary apartments featuring self-catering kitchens, high-speed WiFi and state-of-the-art entertainment systems. Enjoy complimentary access to the Anthill Residence's superb facilities, including an indoor swimming pool, tennis and basketball courts, a gym with fitness classes, a sauna and a steam room.

    How to reach the hotel from the airport?

    It takes about 25 minutes by taxi from the airport to Fraser Place Anthill Istanbul and costs about € 30. 

    We are happy to organize private shuttle and meet and greet services, please contact us with your flight details (prices are available on request)

    Do you provide an internet access?

    We offer free wireless internet access throughout the building and free WiFi connection in our apartments and lobby area.

    Where can we eat?

    In your apartments you will have a fully equipped kitchenette. The Antre Restaurant in Fraser Place Anthill Istanbul is open for a buffet breakfast, and also a la carte lunch and dinner .There is a restaurant, patisserie and cafe bar in the bazaar area at Anthill Residence. 

    How to make the best experience of Istanbul?

    This beautiful city has so much to offer and our knowledgeable reception team would be happy to recommend you the best places to go and the best sights to see. The Golden Horn and Old City are a must, so Fraser Place Anthill Istanbul has free scheduled shuttle to these places. You may need to make a reservation from the Reception to ensure a seat on the free shuttle.

    When is the check-in time?

    You can check-in from 3.00pm. If you would like to request for early arrival check-in, please advise the reception team who will be happy to organize this, subject to availability.

    When is the check-out time?

    Check-out time is 12.00 noon

    What time is the breakfast served?

    Breakfast is served every day. Opening hours are from 7.00am to 10.30am on weekdays and from 7.00am to 11.00am on weekends.

    Do you have a laundry room?

    Washing machine with dryer are available in the apartments for your use. We also provide laundry service which is chargeable.

    Do you have a fitness centre?

    Yes. It is open 7am to 10.00pm. Please ask Reception for a key card and the necessary forms.

    Where can I go for shopping?

    The main shopping areas are on Nisantasi Street which is the most famous in Istanbul, just a short walk away.  Other shopping places inlcude Cevahir, Astoria, Kanyon, Metrocity, Istinye Park Shopping Centers and Fraser Place Anthill Istanbul provides free scheduled shuttle to these shopping places.

    What is your cancellation policy?

    Our cancellation policy depends on the offer which you have selected. In each case, it is explained on our website http://istanbul@frasershospitality.com. If you require any further information, feel free to contact us.

    Where can I find the closest bank, ATM and exchange office?

    There are several ATM in Anthill Residence and our reception team will be happy to assist you with money exchange.

    What is the maximum number of people in each apartment type?

    One Bedroom Apartments: 2 adults can stay  
    Two Bedroom Apartments: 4 adults can stay
    Three Bedroom Apartments: 6 adults can stay
    Four Bedroom Suites: 7 adults can stay

    Do you accept pets?

    Yes pets are allowed.

    Do you provide parking and what is the cost?

    We have a free parking area for guest.

    Do you provide extra beds and the what is the cost?

    We provide extra bed (prices are available on request).

    Can I leave my luggage if my room is not available?

    There is a luggage storage room that the guests can use if the rooms are not available.

    When are your reception hours?

    Our reception is open 24 hours a day throughout the year.

    >